Customer Service FAQs
How can I order a subscription to Health Affairs ?
How much does a subscription cost, and what are my
payment options?
Where do I send subscription payment?
How do I determine when my subscription expires?
How do I find my subscription number for online access?
How do I submit a change of address?
How can I obtain single copies of an article?
How can I obtain multiple copies of an article?
How can I obtain a single issue or a back issue?
Can I place my order through an agency?
How can I obtain permission to republish or photocopy
material from Health Affairs?
How can I obtain Health Affairs electronically?
How can I obtain an index of the journal?
Is there a listing of back issues of Health Affairs available on this Web site?
How do I search the Health Affairs Archives?
How do I access the Health Affairs Archives?
Do you guarantee the quality of your product?
If I still have questions, how do I contact Customer
Service?
Return to Main FAQs
1. How can I order a subscription to Health
Affairs ?
There are several ways to subscribe to Health Affairs:
(1) Complete the subscription form available
in our secure online ordering section
and submit electronically.
(2) Call toll free 800-765-7514 in the United States
or 301-656-7401 outside the United States.
(3) Fax your subscription request to 845-267-3478.
(4) Mail your subscription request and payment
to Health Affairs , P.O. Box 148, Congers, NY 10920 USA.
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2. How much does a subscription to Health
Affairs cost, and what are my payment options?
Health Affairs subscription rates are based on where a subscription
will be sent and the classification of the individual or institution
receiving the subscription. An Individual
Subscription is for personal use and allows online access to
the journal for one user. See Individual price chart page for cost
details. An Institutional
Subscription allows online access to the journal to all authorized
users within an institution. See Institutional
price chart for details on institutional tier rates. We accept
payment via check or major credit card (VISA, MasterCard, American
Express, Discover); other billing options are listed on the Subscribe page.
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3. Where do I send a subscription payment?
Subscription payments may be sent to Health Affairs , P.O.
Box 148, Congers, NY 10920 USA., or faxed to 845-267-2378.
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4. How do I determine when my subscription expires?
For print subscribers, on the back cover of each issue of Health
Affairs is a label. Above the name on the label is a string
of numbers. The first series of numbers is the subscription number,
and the second series refers to the expiration date.
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5.How do I find my subscription number for online
access?
For print subscribers, the subscription number can be found clearly
identified on the back cover of each issue of Health Affairs.
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6. How do I submit an address change?
Address changes can be handled on this Web site; please click on Change of Address and follow
the instructions on that page. If your question is not answered
by the information on our site, please contact
us.
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7. How can I obtain single copies of an article
without a subscription?
If you do not have a subscription, you may order single copies of
an article online on a pay-per-view basis. Please visit this page to order.
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8. How can I obtain multiple copies of an article?
To purchase 100 or more copies of the same article, please see Article
Reprints and e-Prints.
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9. How can I obtain a single issue or a back
issue?
To order a single issue or back issue online, see Single
Issues. To inquire about discounts on bulk issue orders or to
seek a replacement back issue, please Contact
Us.
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10. Can I place my order through an agency?
We welcome orders through subscription agencies.
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11. How can I obtain permission to republish
or photocopy material from Health Affairs?
Material published in Health Affairs (ISSN 0728-2715) in
print and in Health Affairs online (ISSN 1544-5208) is
covered by copyright. All rights are reserved under United States
and international copyright and other laws and conventions. Project
HOPE, as publisher, expects that you will respect its intellectual
property rights and use its material solely as set forth in its Terms and Conditions. To obtain
permission to reproduce copyrighted materials beyond that permitted
by the Terms and Conditions, please refer to Health Affairs' Permissions information.
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12. How can I obtain Health Affairs electronically?
You may subscribe to Health Affairs or purchase single articles on a pay-per-view
basis. After activation, subscribers have access to the full text
of Health Affairs back to 1981 online.
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13. How do I obtain an index to Health Affairs?
Until 2005, Health Affairs published an annual index by author and topic
in its November/December issue (Issue 6). You can find each annual
index by viewing the November/December issue Table of Contents by
year in the Archives, ending with November/December 2004.
(Prior to 1997, when Health Affairs switched from quarterly to bimonthly, the index of the prior year appeared in each Spring issue.) To obtain each year's index, you may Search by the journal section "Index" using the Advanced Search, and specify the year for which you are looking (1984-2004).
Because of the availability of robust online search tools, Health Affairs stopped providing an annual index after 2004. All Health Affairs articles are fully searchable by keyword, author, and date.
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14. Is there a listing of back issues of Health
Affairs available on this Web site?
Yes, you may either scroll through the full set of back issue Tables
of Contents via Archives,
or you may click on Thematic Issues for
a listing of Health Affairs issues focused on particular
health policy themes.
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15. How do I search the Health Affairs archives?
You may access Health Affairs' full Archives back to 1981
by clicking on the "Archives" tab on the top navigation
bar on each page of the Health Affairs site. You may search
the Archives by clicking "Search/Browse" on each page or via the Quick Search Box at the top of all content
pages
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16. How do I access Health Affairs full-text content?
You can access the full archive of Health Affairs articles
via Archives or Search/Browse.
If you are a subscriber, you may view full-text of all content.
If you are not a subscriber, you may view all abstracts and some
selected free full-text content. Nonsubscribers who wish to view
full-text may purchase single articles on a pay-per-view basis,
or may sign up to subscribe.
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17. Do you guarantee the quality of your product?
Absolutely! In fact, we have a 100% Money-Back Guarantee if for
any reason you are not satisfied.
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18. Still have questions? Contact
us.
