Customer Service FAQs

How can I order a subscription to Health Affairs ?

How much does a subscription cost, and what are my payment options?

Where do I send subscription payment?

How do I determine when my subscription expires?

How do I find my subscription number for online access?

How do I submit a change of address?

How can I obtain single copies of an article?

How can I obtain multiple copies of an article?

How can I obtain a single issue or a back issue?

Can I place my order through an agency?

How can I obtain permission to republish or photocopy material from Health Affairs?

How can I obtain Health Affairs electronically?


How can I obtain an index of the journal?


Is there a listing of back issues of Health Affairs available on this Web site?


How do I search the Health Affairs Archives?


How do I access the Health Affairs Archives?


Do you guarantee the quality of your product?


If I still have questions, how do I contact Customer Service?


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1. How can I order a subscription to Health Affairs ?

There are several ways to subscribe to Health Affairs:

   (1) Complete the subscription form available in our secure online ordering section and submit electronically.
   (2) Call toll free 800-765-7514 in the United States or 301-656-7401 outside the United States.
   (3) Fax your subscription request to 845-267-3478.
   (4) Mail your subscription request and payment to Health Affairs , P.O. Box 148, Congers, NY 10920 USA.


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2. How much does a subscription to Health Affairs cost, and what are my payment options?

Health Affairs subscription rates are based on where a subscription will be sent and the classification of the individual or institution receiving the subscription. An Individual Subscription is for personal use and allows online access to the journal for one user. See Individual price chart page for cost details. An Institutional Subscription allows online access to the journal to all authorized users within an institution. See Institutional price chart for details on institutional tier rates. We accept payment via check or major credit card (VISA, MasterCard, American Express, Discover); other billing options are listed on the Subscribe page.

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3.
Where do I send a subscription payment?

Subscription payments may be sent to Health Affairs , P.O. Box 148, Congers, NY 10920 USA., or faxed to 845-267-2378.

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4. How do I determine when my subscription expires?

For print subscribers, on the back cover of each issue of Health Affairs is a label. Above the name on the label is a string of numbers. The first series of numbers is the subscription number, and the second series refers to the expiration date.

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5.How do I find my subscription number for online access?

For print subscribers, the subscription number can be found clearly identified on the back cover of each issue of Health Affairs.

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6. How do I submit an address change?

Address changes can be handled on this Web site; please click on Change of Address and follow the instructions on that page. If your question is not answered by the information on our site, please contact us.

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7. How can I obtain single copies of an article without a subscription?

If you do not have a subscription, you may order single copies of an article online on a pay-per-view basis. Please visit this page to order.

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8. How can I obtain multiple copies of an article?

To purchase 100 or more copies of the same article, please see Article Reprints and e-Prints.

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9. How can I obtain a single issue or a back issue?

To order a single issue or back issue online, see Single Issues. To inquire about discounts on bulk issue orders or to seek a replacement back issue, please Contact Us.

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10. Can I place my order through an agency?

We welcome orders through subscription agencies.

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11. How can I obtain permission to republish or photocopy material from Health Affairs?
Material published in Health Affairs (ISSN 0728-2715) in print and in Health Affairs online (ISSN 1544-5208) is covered by copyright. All rights are reserved under United States and international copyright and other laws and conventions. Project HOPE, as publisher, expects that you will respect its intellectual property rights and use its material solely as set forth in its Terms and Conditions. To obtain permission to reproduce copyrighted materials beyond that permitted by the Terms and Conditions, please refer to Health Affairs' Permissions information.

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12. How can I obtain Health Affairs electronically?

You may subscribe to Health Affairs or purchase single articles on a pay-per-view basis. After activation, subscribers have access to the full text of Health Affairs back to 1981 online.

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13. How do I obtain an index to Health Affairs?

Until 2005, Health Affairs published an annual index by author and topic in its November/December issue (Issue 6). You can find each annual index by viewing the November/December issue Table of Contents by year in the Archives, ending with November/December 2004. (Prior to 1997, when Health Affairs switched from quarterly to bimonthly, the index of the prior year appeared in each Spring issue.) To obtain each year's index, you may Search by the journal section "Index" using the Advanced Search, and specify the year for which you are looking (1984-2004).

Because of the availability of robust online search tools, Health Affairs stopped providing an annual index after 2004. All Health Affairs articles are fully searchable by keyword, author, and date.

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14. Is there a listing of back issues of Health Affairs available on this Web site?

Yes, you may either scroll through the full set of back issue Tables of Contents via Archives, or you may click on Thematic Issues for a listing of Health Affairs issues focused on particular health policy themes.

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15. How do I search the Health Affairs archives?

You may access Health Affairs' full Archives back to 1981 by clicking on the "Archives" tab on the top navigation bar on each page of the Health Affairs site. You may search the Archives by clicking "Search/Browse" on each page or via the Quick Search Box at the top of all content pages

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16. How do I access Health Affairs full-text content?

You can access the full archive of Health Affairs articles via Archives or Search/Browse. If you are a subscriber, you may view full-text of all content. If you are not a subscriber, you may view all abstracts and some selected free full-text content. Nonsubscribers who wish to view full-text may purchase single articles on a pay-per-view basis, or may sign up to subscribe.

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17. Do you guarantee the quality of your product?

Absolutely! In fact, we have a 100% Money-Back Guarantee if for any reason you are not satisfied.

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18. Still have questions?
Contact us.

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