Technical FAQs

1. How are cookies used on the Health Affairs Web site?

A cookie is a small file that we create to store information on your computer. We do not use cookies to track what other sites you have visited, or to look at or track any personal or confidential information about you. We make use of cookies to enable authorization control for online subscriptions. We delete all our cookies when you click "Sign Out". For more information on cookies, see Help with Health Affairs Online.
2. Are usernames and passwords case sensitive?

Yes, usernames and passwords are case sensitive.
3. How can I change my username?

To change your username and password, see information on managing your subscription to Health Affairs at Subscriber Services.
4. How do I link to Health Affairs?

Health Affairs welcomes suggestions for links to our site. Please submit your URL with a brief description of your Web site to webmaster@healthaffairs.org. Links to www.healthaffairs.org are allowed at the Webmaster's discretion. Health Affairs does not allow content from the journal to be posted directly on other Web sites. We do have e-print options for creating toll-free links. For more information about links, please see our Linking Policy.
5. I need help conducting a search.

You can find online instructions for conducting a search at Help with Searching.
6. I need help printing out a paper.

For help with printing and instructions on using Adobe Acrobate, see Help with Printing.
7. How do I read or download a PDF?

For help reading, downloading or printing PDFs, see Help with PDFs.
8. How can I use Health Affairs Online faster and more efficiently?

For tips on maximizing your use of the online version of Health Affairs, see Tips for Better Web Browsing.
9. What do I do if I have trouble connecting to Health Affairs Online?

If you are having difficulty connecting to the online version of Health Affairs, a set of diagnostic instructions are available with the Help pages.
10. How can I use Netscape or Internet Explorer more effectively?

For tips on using Netscape or Internet Explorer more effectively, see Help with Health Affairs Online.
11. What are the Web browser requirements for Health Affairs' Web site?

For information on the browsers that Health Affairs supports, see Help with Health Affairs Online.
12. How can I improve the speed of Health Affairs Online?

Sometimes users outside the United States and Canada experience a slow response time with our Web site. Tips on improving Web speed are available at Help with Health Affairs Online.
13. How do I report a technical problem with the Health Affairs Web site?

Send technical comments, questions, and/or problems to the webmaster via the Contact Us page.
14. How do I make www.healthaffairs.org my home page?

(Windows)
From the Internet Explorer pull-down Tools menu, select Internet Options.
Select the General tab.
Enter http://www.healthaffairs.org in the Address text field and then click OK.

(Macintosh)
From the Internet Explorer pull-down Edit menu, select Preferences.
Select the General tab.
Enter http://www.healthaffairs.org in the Address text field and then click OK.

Next time you start Netscape or Internet Explorer, click the Home button. You'll go directly to www.healthaffairs.org.

Still have questions? Contact us.