Subscriber Frequently Asked Questions

Institutions

1) My institution has a subscription to Health Affairs, but I am not able to see the articles. I've been prompted for a username and password. Why?

2) Who is allowed access through an institutional subscription?

3) If the subscription to Health Affairs at my institution expires, will we retain access to the online content?

4) How can I access the journal usage reports for my institution?

5) How do I edit my institution's IP addresses, Administrator Information, or username and password?

6) What is Health Affairs institutional license agreement?

7) What is Health Affairs impact factor?


Individuals

1) Who is eligible for an Individual Subscription?

2) Who is eligible for a student subscription?

3) How do I obtain online access to Health Affairs once I've subscribed?

4) May I share my login information?

5) How can I tell if my institution has subscribed to Health Affairs?

6) Can I place my order through an agency?

 

Institutions

1. My institution has a subscription to Health Affairs, but I am not able to see the articles. I've been prompted for a username and password. Why?

The IP address for your institution's computer is not being recognized by our server. This failure is usually caused by one of two things:

• Your institutional online subscription has not been activated.
• The person who activated the online subscription may not have entered all of the IP addresses for your organization.
• The account has been setup with a public user name and password. Contact your organization’s administrator for the login information.

Please alert your account administrator or librarian that you are having trouble with access so the problem can be fixed.

2. Who is allowed access through an institutional subscription?

An institutional subscription provides access to Health Affairs from an institution in a single geographic location (a single site) to its authorized users (faculty, staff, onsite visitors).

For example, each campus in the State University of New York system is considered a single geographic location—a single site. Each campus/site would need its own subscription for its users to have access. Otherwise, the institution can purchase a multi-site license.

A multi-site license provides broader access and may be more economical for organizations located at different physical addresses and/or more than one city. Please contact Customer Service for pricing.

3. If the subscription to Health Affairs at my institution expires, will we retain access to the online content?

Once a subscription expires, all access expires as well. However, Health Affairs is free access after three years.

4. How can I access the journal usage reports for my institution?

Account administrators and/or librarians who manage their institution’s subscription access may access journal usage reports by going to the Access Usage Reports. Health Affairs usage reports are Counter4 compliant.

5. How do I edit my institution's IP addresses, Administrator Information, or username and password?

To change your institution's account information, please go to the Institutional Administrator sign in page with your current administrator username and password.

6. What is Health Affairs institutional license agreement?

You can view the Institutional License Agreement here. When the organization’s account is activated, the Administrator of the subscription will be required to agree to the terms and conditions. Course packs and Interlibrary loan under the CONTU guidelines are allowed.

7. What is Health Affairs impact factor?

Health Affairs is rated number one in cost-effectiveness among scholarly periodicals in Health Policy & Services as well as Health Care Sciences and Services.

  • Impact Factor for 2015: 5.23
  • Health Policy & Services: 1/87
  • Health Care Sciences and Services: 1/74

 

Individuals

1. Who is eligible for an Individual Subscription?

An individual subscription is designated for one user (personal use) and is not transferrable.

2. Who is eligible for a student subscription?

An individual may qualify to receive a discounted student subscription to Health Affairs if they are currently a full-time student in a college or university setting, do not have full-time employment in the field, and can provide a copy of a current valid student I.D. Otherwise, the standard individual subscription rate will apply.

After Health Affairs has confirmed payment for an individual subscription, the order will be put "on hold" until a copy of the subscriber’s current valid student I.D. is received at Health Affairs by fax, email, or postal mail. Students are required to supply a valid student I.D. each renewal period.

3. How do I obtain online access to Health Affairs once I've subscribed?

Paid subscribers activate the online portion of their subscription to gain access to the full text of the journal.

To activate, you will need your subscription number.

Your Subscription Number can be found in your payment confirmation email/letter, your welcome email/letter, or on the label of your print journal, if you receive one. You may also find it online using the email address on file.

ACTIVATE Your Paid Individual or Student Subscription

4. May I share my login information?

When you purchase an online subscription, you will be asked to establish a username and password. The Health Affairs individual subscription agreement specifies that you are the only person licensed to use the subscription, username and password.

5. How can I tell if my institution has subscribed to Health Affairs?

If you access Health Affairs using a computer at your institution and the subscription account has been setup with IP recognition, you will see your institution’s name at the top of the Health Affairs web page confirming you are signed in as an institutional user.

6. Can I place my order through an agency?

We welcome orders through subscription agencies.

ADDITIONAL QUESTIONS?

For further information, please contact Health Affairs Customer Service.
Office hours are 9:00 am to 5:00 pm, Eastern Time, Monday through Friday.

Health Affairs
7500 Old Georgetown Rd, #600
Bethesda, MD 20814
Phone: 301-347-3900
Email: customerservice@healthaffairs.org